RETURNS, REFUNDS AND EXCHANGES
All items are shipped carefully wrapped with bubble plastic. In the unfortunate event that a crystal arrives broken, please, contact us when you receive the order and supply a photograph. We will try to resolve the issue by refunding the product or re-shipping the same product depending on stock. Exchanges are not accepted at this point, we will ship the same product that you purchased.
We cannot accept claims of damages submitted more than 5 days after receiving the order, as required by postal service.
Due to the fragile nature of the products we only accept returns and exchanges of items from the JEWELRY Section within 14 days of receipt provided the items are unused in their original condition and package. Shipping costs of the return are not refundable. You will be responsible for paying shipping cost for returning your item. Please, contact us first if you would like to return an item. If you are shipping an item over 75$ you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your item.
PAYMENT, SHIPPING COSTS AND SHIPPING TIMES
Paypal is a method of payment safe and easy to use. You can use your Paypal account or make a payment with a credit card without having to register.
All prices are listed in Euros. Currency selector can be used to provide a reference price in other currencies, however the checkout will be in Euros.
We understand that you would like to have your products as soon as possible, so orders will be fulfilled and shipped within 24/48 hours on business days. However, during busy holiday periods they may take longer to be fulfilled.
We ship our items by CORREOS with certified / tracked delivery. Orders over 25$ / 23 € are sent by Fast Delivery, it is very fast and highly recommended )
You can check the shipping costs to your country with the tool on your cart.
EUROPE - The regular tracked delivery takes aprox. 2 / 7 days depending on the destination and the local customs processing time. Fast delivery takes only 1/4 days aprox.
USA, CANADA, AUSTRALIA - The regular tracked delivery takes aprox. 7/20 days depending on the destination and the local customs processing time. The Fast Delivery (over 25 $ ) takes only 3 / 5 business days aprox depending on the destination ( Very Fast and High recommended !)
REST OF THE WORLD - The regular tracked delivery takes aprox. 10 / 30 days depending on the destination and the local customs processing time. The Fast Delivery takes only 4 / 6 business days aprox. depending on the destination.
IMPORTANT!: We are not responsible for any customs and import taxes or charges that may apply. We are not responsible for delays due to customs. Once we have shipped your order we have not the power to accelerate the delivery!
Please, make sure your shipping address is complete and correct, we will not refund/replace orders with an incorrect address provided.